When you get your money back, and when you don't.

You get 100% back, no questions asked.

These cases are detected automatically by our system. The refund is processed in Stripe within 24h, no email needed.

• You paid via Stripe but the build never started. Our provisioning step (creating the GitHub repo, dispatching the workflow) failed before any session ran. Zero work done = zero charge.
• Our system destroyed completed work. Logs confirm a bug on our side caused commits or sessions to be lost after they were verified green. (Rare. We monitor for this.)
• We cancelled the build before it finished. If we hit capacity / billing / abuse-detection limits and stop a build, you get back whatever sessions hadn't consumed budget yet. The bucket math is in your build dashboard, transparent.

We delivered, but not what we promised.

Email support@speedrunfounder.com within 14 days of the build's completed_at timestamp (visible in your build dashboard). Decision in 5 working days.

• Final QA failed mechanically. The QA_REPORT.md committed to your repo says npm run lint, typecheck,test, or build doesn't pass on the final commit. Verifiable: anyone can clone the repo and run the four commands.
• Less than 30% of sessions completed. Build halted mid-way with most of the work undone. We refund half because you do receive the partial work in the repo (sometimes useful, sometimes not).

When we don't refund.

These cases are not refundable. We say so plainly so you know what you're buying.

• The repo is green but the product has bugs. Software has bugs. The QA report tells you what was tested and what wasn't. We deliver code that compiles, lints, types and tests — not perfection.
• You wanted a different stack or scope. The agent picks the stack from your brief. If you wanted Vue and the agent picked Next.js because the brief was ambiguous, that's a re-quote, not a refund. Use one of your free quotes to try again with a clearer brief.
• You want more features than the quote covered. The build delivers what the planner's session list said it would. Adding more is a new build.
• You changed your mind after paying. The bucket is committed to Anthropic API spend the moment we dispatch. We can't un-spend it.
• You report 30+ days after the build completed. Stripe chargebacks have a window; so does our refund process. After 30 days, we treat the delivery as accepted.

How we settle disagreements.

1. Email support@speedrunfounder.com with your build ID and the issue. Reply within 2 working days.
2. If the dispute is about Tier 2 (mechanical QA), we run the four commands on the final commit. If they fail, refund. If they pass, we share the run output and explain.
3. If you escalate to Stripe / your bank for a chargeback, we'll respond with our build logs, commit history, and this policy. Stripe decides; we accept the outcome.
4. Repeat chargebacks (more than once per account) result in the account being placed on a prepaid-only basis going forward. We don't ban anyone — we just stop extending free credit.